SAP Services

salesforce services

Experience seamless SAP upgrades and Azure migrations with Petabytz Technologies, delivering enhanced performance and cost-efficiency. Our experts ensure smooth transitions to the latest SAP HANA version, optimizing speed, security, and functionality while minimizing disruptions. Leverage Azure's cloud infrastructure seamlessly integrated with SAP HANA capabilities for scalable, agile, and streamlined operations. Benefit from tailored solutions, continuous support, and deep expertise, transforming your SAP ecosystem for maximum impact and innovation.

SAP UPGRADATION 1

SAP HANA Upgrades

SAP HANA is the backbone of your intelligent enterprise. PetaBytz Technologies' SAP HANA Upgrade Service modernizes your HANA environment for maximum speed, innovation, and security. We ensure a smooth transition to the latest SAP HANA version with expert planning, rapid implementation, and post-upgrade optimization.
SAP AZURE

S/4 HANA on Azure

PetaBytz Technologies empowers you to leverage S/4 HANA to its fullest potential for your business through a faster, more secure, and cost-effective migration approach.
Clients
bitwise carter clark satin satin finance shriram piramal dreamorbit vgl group saksoft decimal sabpaisa ninestars nua kellton tech tax genie spice money milekal amazin khaitan apmosys
Our Partners
Testimonials

What Our Customers Speak
About PetaBytz

Working with Petabytz has been an absolute game-changer. Their precision in understanding our needs, coupled with their knack for presenting only the most qualified candidates has helped us a lot in streamlining few of our key IT Teams. Their dedication and expertise truly make them a top-notch talent partner.

--- Vaibhav Global Limited (VGL) ---
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Frequently Asked Questions?

What is L1 and L2 support in the context of ITSM?

L1 (Level 1) support involves basic IT issue resolution, such as user inquiries and routine tasks. L2 (Level 2) support addresses more complex technical issues that require specialized expertise.

How does your L1 support enhance IT operations and user experience?

Our L1 support provides prompt assistance for common user queries, software installations, password resets, and basic troubleshooting, ensuring smooth day-to-day operations.

Can you provide examples of L2 support issues that your team handles?

Our L2 support team tackles more technical challenges, including advanced software configurations, network connectivity issues, hardware problems, and complex application errors.

How do you ensure a seamless transition between L1 and L2 support?

Our well-defined escalation process ensures that L1 support escalates relevant issues to L2 experts, maintaining effective communication and swift issue resolution.

Do you offer 24/7 L1 and L2 support coverage?

Yes, we provide round-the-clock support, with L1 experts available to address user concerns and L2 specialists ready to handle more intricate technical issues.

How do you track and prioritize L1 and L2 support requests?

We employ a ticketing system to track, categorize, and prioritize support requests. L1 requests are swiftly addressed, while L2 issues receive specialized attention.

Is L2 support available for critical incidents and emergencies?

Yes, our L2 support team is equipped to handle critical incidents and emergencies, ensuring a rapid response and resolution to minimize downtime.

Do you offer documentation and knowledge sharing for recurring L1 and L2 issues?

Yes, we maintain a knowledge base that documents common L1 and L2 issues along with their solutions, enabling quick resolution and proactive prevention.