ITSM Managed Services

LI managed Support Services

L1 Managed Support Services

Experience Hassle-Free IT End User Support with PetaBytz L1 Support Managed Services. We provide IT expert Assistance at Your Fingertips, 24/7 proactive monitoring, and swift issue Resolution. Discover the Power of Proactive Support Today!
LI managed Support Services

L2 / Tier 2 Managed Support Services

At PetaBytz, we understand that a robust IT infrastructure is the bedrock of efficient operations and sustained growth. Our L2 / Tier 2 Managed Services are designed to elevate your IT capabilities to the next level, ensuring seamless performance, enhanced security, and the ability to adapt to evolving challenges swiftly.
LI managed Support Services

Deskside Support Services

Critical breakdowns in an IT environment can frequently create disruption, low productivity, and financial losses owing to a lack of appropriate resources, adequate investments in System Support or Service Desk Services, or the requisite skills required to resolve an issue when it happens.
Deskside Support Services

Asset and Problem Management

At PetaBytz, we recognize the pivotal role IT Service Management (ITSM) plays in modern businesses. Our Asset and Problem Management service is designed to help your organization streamline its IT assets and address and resolve problems effectively, ensuring that your IT infrastructure supports your business goals seamlessly.
Clients
carter + clark vgl group saksoft dataunveil Los Angeles Los Angeles
Our Partners
Testimonials

What Our Customers Speak
About PetaBytz

Working with Petabytz has been an absolute game-changer. Their precision in understanding our needs, coupled with their knack for presenting only the most qualified candidates has helped us a lot in streamlining few of our key IT Teams. Their dedication and expertise truly make them a top-notch talent partner.

--- Vaibhav Global Limited (VGL) ---
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Frequently Asked Questions?

What is L1 and L2 support in the context of ITSM?

L1 (Level 1) support involves basic IT issue resolution, such as user inquiries and routine tasks. L2 (Level 2) support addresses more complex technical issues that require specialized expertise.

How does your L1 support enhance IT operations and user experience?

Our L1 support provides prompt assistance for common user queries, software installations, password resets, and basic troubleshooting, ensuring smooth day-to-day operations.

Can you provide examples of L2 support issues that your team handles?

Our L2 support team tackles more technical challenges, including advanced software configurations, network connectivity issues, hardware problems, and complex application errors.

How do you ensure a seamless transition between L1 and L2 support?

Our well-defined escalation process ensures that L1 support escalates relevant issues to L2 experts, maintaining effective communication and swift issue resolution.

Do you offer 24/7 L1 and L2 support coverage?

Yes, we provide round-the-clock support, with L1 experts available to address user concerns and L2 specialists ready to handle more intricate technical issues.

How do you track and prioritize L1 and L2 support requests?

We employ a ticketing system to track, categorize, and prioritize support requests. L1 requests are swiftly addressed, while L2 issues receive specialized attention.

Is L2 support available for critical incidents and emergencies?

Yes, our L2 support team is equipped to handle critical incidents and emergencies, ensuring a rapid response and resolution to minimize downtime.

Do you offer documentation and knowledge sharing for recurring L1 and L2 issues?

Yes, we maintain a knowledge base that documents common L1 and L2 issues along with their solutions, enabling quick resolution and proactive prevention.